Here are some of our most Frequently Asked Questions.
Do you run your own lotteries?
Answer: No, we do not operate any lotteries ourselves. We provide secure entry into the official national lotteries described on this site. All the games we offer are regulated and licensed by the governments of their respective countries.
Is everything I read in your promotional material true?
Answer: Yes. We take the utmost care in preparing our press, direct mail and internet advertising and adhere to accepted codes of practice to ensure all information is legal, honest and accurate.
Who is eligible to play?
Answer: Anyone who is 18 years of age or older can place an order through Winners Lotto. We do stipulate that we cannot accept orders for any lottery that is available in a player’s own country of residence. For example, a person living in France cannot play a French lottery with Winners Lotto. Unfortunately, our service is not available to residents of some countries, including the Netherlands, Canada and its territories, Liechtenstein or Switzerland.
How is my entry processed?
Answer: Our computer systems can process vast amounts of data within seconds. As soon as your order is received at our processing headquarters, the details are entered into our system and your entries are lodged with the appropriate lottery. You will then be sent a detailed confirmation showing your numbers and dates of play for your chosen game.
Your numbers are automatically scanned and your winnings verified each week. At the end of your play period, you’ll receive a final statement showing your total prize winnings and, should you win 1,000 Euros or more in any draw, we will telephone to advise you immediately. Enclosed with your final statement will be a complete list of winning numbers so you can see all the draw results for yourself.
How do I receive my winnings?
Answer: Payment will be included with your Final Statement in the form of a cheque, bank draft, money order or applicable financial instrument for your country. Of course, we are always happy to make any special arrangements you may require for receiving your prize money. For the convenience of our clients, we will also convert winnings to most major national currencies at the prevailing exchange rate.
Is anything deducted from my winnings?
Answer: No. We do not take commissions or charge any additional fees. You always receive the full amount of all the prize money you win. When you purchase your lottory tickets with Winners Lotto the initial entry fee is the only amount you ever pay. This covers all your costs of ticket order.
How do I check the winning numbers?
Answer: We will send you a complete list of winning numbers covering your entry period. You can also check the draw results at any time on this website.
I’ve heard that consumers should be wary of lottery scams. Should I be concerned?
Answer: We are aware of illegitimate parties who mislead customers with fraudulent offers and impossible claims. You should always be skeptical of any message you receive that announces you have already won a prize (when you haven’t even done business with that company) and asks you to send a “claim fee” in order to receive your winnings.
If I have a query, is there anyone I can contact?
Answer: Yes, contact us by phone or email 24 hours a day, 7 days a week. Our Customer Service specialists will be happy to help. We pride ourselves on providing friendly, efficient service.
What are your hours of operation?
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